WARRANTY & RETURNS

See below: Eligibility Criteria , Sale & Clearance Items, Change of Mind.

 

  • All furniture comes with a 12-month manufacturers warranty, unless stated otherwise. 
  • Some products will be provided with extended warranty for your peace of mind.
  • Electronics and Appliances come with a 3 month manufacturers warranty.
  • All other products come with a 45 day store returns policy. (See Below)

 

If you have a warranty claim, product issue or enquiry, order or website related issue or enquiry, please contact: support@clarketrade.com

We do not accept complaints verbally or over the phone.

Clarke Trade aims to respond to all claims received within 2 hours during any work day, however we cannot guarantee an immediate or timely response every time.

You are required to notify Clarke Trade by email within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a complete description including full details of the issue, you are required to provide images (or a short video clip if more appropriate) of the issue in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

Please retain all packaging until the claim is resolved.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Once approved, refunds generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following all instructions and advice relevant.

Although we take every new claim with good faith, Clarke Trade reserves the right to dispute any claims made.

Any form of harassment toward Clarke Trade, its employees or associates will be immediately reported to appropriate authorities, their claim may also be dismissed and closed.

 

Clarke Trade Returns Policy Eligibility Criteria:

Please note: The Clarke Trade Store Return Policy is not the same as the manufacturers warranty.

Our Store returns policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a store return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our store returns policy covers the following:

  1. Wrong Item or Item not as described
  2. Very late delivery (14 working days after purchase)
  3. Item not fit for intended purpose
  4. Minor faults
  5. Major faults

 

There are certain situations where only partial refunds are granted (if applicable)

Items with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Several other types of goods are exempt from being returned. Perishable goods such as (but not limited to) food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards, downloadable software products and some health and personal care items.

 

Sale & Clearance items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged or faulty on arrival.

 

Unfortunately we cannot offer 'Change of mind' returns.

However, In the case that you have made an error and need to cancel your order, please let us know within 24 hours of placing your order. There may be a chance we can cancel and reverse your order for you. Otherwise if it has already been processed, we may be able to offer a up to a full refund if item is returned in the same condition it was dispatched. The customer may be liable for the cost of return shipping.