WARRANTY & RETURNS

See below: Eligibility Criteria , Sale & Clearance Items, Change of Mind.

 

  • All furniture comes with a 12-month manufacturers warranty, unless stated otherwise. 
  • Some products will be provided with extended warranty for your peace of mind.
  • Electronics and Appliances come with a 3 month manufacturers warranty.
  • All other products come with a 45 day store returns policy. (See Below)

 

You are required to notify Clarke Trade within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

Please retain all packaging until the claim is resolved.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Once approved, refunds generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following all instructions and advice relevant.

Although we take every new claim with good faith, Clarke Trade reserves the right to dispute any claims made.

 

Clarke Trade Returns Policy Eligibility Criteria:

Please note: The Clarke Trade Store Return Policy is not the same as a manufacturer warranty.

Our Store returns policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several other types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened, Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

 

Sale & Clearance items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded unless damaged or faulty on arrival.

 

Change of mind:

In the case that you have changed your mind, please let us know within 24 hours of placing your order. There may be a chance we can cancel and reverse your order for you. Otherwise if it has already been processed, we may be able to offer a up to a full refund if item is returned with return shipping paid.