Frequently Asked Questions

Please note this page is currently under maintenance and errors may be present.

We have compiled a list of commonly asked questions and answers for your convenience.

 

 

 

 

 

  • Q: Can we pick up our order?
  • A:
    We make use of a high volume distribution centre in order to offer national shipping, unfortunately as a result we cannot offer a national pick solution at this time.

 

 

  • Q: My tracking code doesn't work?
  • A:
    Please allow 0-48 hours for your tracking code to begin to work, our carriers generally perform bulk pick ups where by the items tracking will not show any information until they have been processed at the first sorting centre.

 

 

  • Q: Where is my order?
  • A:
    You can track your order using the respective carriers tracking system (See Shipping Guide), or most of our orders can be tracked using our own tracking system found HERE.

    Alternatively if there is some kind of delivery issue or delay please Contact Us and we will do what we can to help resolve it for you.

 

 

  • Q: How do I enter a promotional code?

  • A:
    Promotional codes need to be entered via the check out.
    Example (Mobile)

 

 

  • Q: How do I add order notes?
  • A:
    Order notes must be entered in the Shopping Cart.
    Example (PC)

 

 

  • Q: There is an issue with my product or order.
  • A:
    SEE: Clarke Trade Returns & Refunds Process
    Please Contact Us with details about the issue.

 

 

  • Q: There is an issue with the website.
  • A:
    Please Contact Us with details about the issue.

 

 

  • Q: I would like to make a complaint.
  • A:
    Please Contact Us right away to let us know about your issue.